- Lead the SDE Support Center (SSCS) and Software as a Service (SAAS) teams, overseeing the deployment and maintenance of CAD/CAM/CAE/PLM/IT applications both on-premises and in the cloud for Siemens Digital Software and Topsolid.
- Provide expert pre-sales support across Vietnam, specializing in PLM portfolio applications.
- Demonstrate and deliver technical support for Teamcenter solutions, including customer training and technical problem resolution.
- Collaborate with product development teams to align customer needs with new technologies and PLM solution enhancements.
- Developed and executed test cases for 2-tier and 4-tier Teamcenter systems.
- Managed tools like Structure Manager, My Teamcenter, CAE Manager, Organization, Product Configurator, TC Visualization, Change Management, MPP, and basic BMIDE configuration.
- Verified CAD/CAM/CAE Manager licenses in Teamcenter and Active Workspace.
- Consulted on and contributed to government bidding projects in the education and industry sectors.
- Managed internal IT infrastructure, including:
- Microsoft 365 System Administration: Managing user accounts and access for email, OneDrive, Microsoft Teams, setting up and monitoring security.
- Creating automated approval workflows for requests such as leave, business trips, and purchasing using Power Automate.
- Internal Data Management: Managing users and access, configuring and managing storage space, setting up and managing RAID and drives, configuring backup and data recovery, managing remote access and system security, monitoring performance, and troubleshooting.
- Computer and Printer Repairs: Installing Windows operating systems, managing Wi-Fi and LAN networks, and resolving issues reported by users.
- Camera system management: Installation, repair, data backup.
The cloud and network solutions provided by this team have transformed our business operations. Reliable and secure – highly recommend!
